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Emergency maintenance: 3PM ET (complete)
Sorry for the short notice, but our one remaining issue for the transfer is the database. As it is causing inconsistent and poor performance, we need to put SlideShowPro.com in read only mode why we...
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Investigating upload issues (resolved)
UPDATE: Uploads appear to be working again. Please contact support if you are still having trouble uploading. We’ve heard some reports of uploads failing and are investigating.
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DNS outage affecting SlideShowPro.com (updated)
UPDATE 12:20AM ET – All accounts seem to be up again. EasyDNS appears to be getting a handle on things, we’ll continue to monitor their progress. Our DNS provider has been fighting off a denial of...
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Investigating latency issues (resolved)
FINAL UPDATE – 7PM ET – We have monitored all afternoon and the issue has not popped up again. Marking this one as resolved. Sorry for the downtime. Original Post We are seeing intermittent latency...
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Investigating slow response times (resolved)
Some users are reporting slow load times for their SlideShowPro.com accounts. We’re looking into it. UPDATE: We’ve rebooted one of our web servers and that appears to have resolved the issue. Sorry...
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Investigating storage issue (resolved)
UPDATE 1:10ET – We’ve fixed the connection issue and Director is back online. Sorry for the downtime. During routine maintenance, one of our head web servers lost its connection to our storage array....
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Investigating availability issues across SlideShowPro.com (resolved)
FINAL UPDATE – After monitoring SlideShowPro.com over the last several hours, we are confident that this issue is now resolved. Sorry again for the downtime. ——————– According to our system monitoring...
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Investigating SlideShowPro.com issues (resolved)
We’re currently investigating connectivity issues at SlideShowPro.com. Updates to follow. UPDATE: 12:15ET – Things should be returning to normal. One of our web nodes locked up and had to be rebooted.
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Investigating issues (Updated)
SlideShowPro.com is currently experiencing elevated response times. We are investigating. UPDATE: 12:45PM ET – We are continuing to work on this issue, but are being hampered by an unrelated problem at...
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[RESOLVED] SlideShowPro.com DNS issues
UPDATE 6/4 12PM ET – Calling all clear on this one. The change in DNS providers seems to have resolved the issue. Sorry for downtime. Please let us know if you see any remaining issues. ———————- We are...
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Maintenance window tonight
Starting at 10 Pacific Time this evening (what time is that for me?), SlideShowPro.com will be down for maintenance for up to 1 hour. Hardware is being upgraded on one of our main database servers, so...
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Maintenance underway (complete)
10PM Pacific Time – We’ve taken SlideShowPro.com into read-only mode for this maintenance window. Your slideshows should work during this time, but there may be brief periods where they do not respond....
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Investigating SlideShowPro.com issues (resolved)
11:45 PM ET – We’re seeing very slow requests across the SlideShowPro.com network and are actively investigating. 1:30 AM ET – We believe this issue is being caused by our file server and are working...
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Investigating SlideShowPro.com issues (Resolved)
SlideShowPro.com is currently responding slowly or not at all for some users. We’re investigating. UPDATE 3:30ET – An issue with our storage cluster appears to have been the culprit. Things are coming...
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Maintenance announcement for October 15th
Recent issues with our storage cluster have necessitated a move to a newer storage appliance. We’ve been preparing that move over the last several days, but will need to take SlideShowPro.com offline...
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Maintenance underway (complete)
11pm CT – Our maintenance work is underway. We’ll update you here on our progress. Your slideshows should continue to work, but you won’t be able to login to SlideShowPro.com for approximately 2 hours....
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